If a crime occurs

What the police will want to know

• The police will try to establish the exact time and date of the offence. They may wish to speak to the last person to leave the premises and the person first discovering the theft or break-in. They will also draw certain conclusions from other observations, such as the appearance of vehicle tyre marks.
• They will be interested in the method of entry and the way property is removed. Full descriptions of all property stolen will be required, including values and photographs if possible. They will also be interested in any property marking.

• The police will ascertain if anybody saw or heard anything suspicious, not only at the time of the burglary but also during the period that the criminal may have been planning the crime.
• There may also be questions asked that are relevant to other areas of criminal intelligence or methods, which may appear totally unconnected with the enquiry. Please try to give as much information as possible and keep them updated of anything you hear which may be relevant.
• The police will do their best to recover your property and bring the criminals to justice. Their task, however, is not easy. The only help they have at their disposal is the empty scene and the goodwill of people who wish to assist. 

Making a claim

If you need to make a claim on your insurance, it is important to notify your insurance provider as soon as possible.

For more information on how to make a claim on a Congregational policy and to download a claim form please visit the ‘making a claim’ section in the congregational website.